Cloud Manager
Freely manage your cloud computing infrastructure
Any customer dissatisfaction concerning any aspect of the services provided by Nexica (Billing and Collection, Maintenance and Operation, Supply, Customer Service, etc.), expressed via any of the channels enabled for such purpose and in accordance with the following guidelines, shall be construed as a service complaint and will be dealt with by the Nexica Customer Office.
All customers (individuals or corporations) who have engaged any services provided by Nexica, directly or through their representative bodies.
Complaints must include at least the following information:
Customers may make their complaints directly to the Customer Office in writing to Att. CUSTOMER OFFICE:
Customers may also submit their complaints through their assigned business managers, in writing addressed to them, so they can be processed internally.
Should the customer not receive a response or is not satisfied with it, the customer can activate any of the escalation mechanisms described herein. In such an event, the Customer Office will provide a complaint number.
All complaints will be checked and answered in writing within 30 days of receipt and the customer will be informed of the handling process in that period.
The customer will be informed of the decision to accept or reject the compliant, whichever the case, stating the reasons for it.