Privalia improves proactive management of its platform with the Nexica monitoring service
Introduction
The Privalia online selling club is a private club which, since 2006, has organised sporadic sales of products by leading brands with substantial discounts for its partners -more than 2 million people. The business is already consolidated in Spain, and has been profitable since 2009 and has expanded to Italy and Brazil.
In 2008 it invoiced 22 million Euros in more than a million articles sold through 420,000 orders, and the forecasts for 2009 point to a turnover of 55 million Euros.
Initial requirements
The Privalia online platform, since its users are from the mass consumption segment, who can buy and make queries or engage in other online formalities at www.privalia.com, requires high availability and strict monitoring at all times. The platform that supports the business is hosted in a Date Center in Barcelona, outside the client's facility.
Technological solution adopted
Nexica offered Privalia the possibility of remotely monitoring -24 hours a day, 365 days a year- the services that Privalia regarded as vital for business, so as to receive warnings from them that would enable them to act rapidly and correct any faults that may occur.
Moreover, Privalia used the Services of a Nexica Service Manager to benefit from optimal and cutting-edge solutions that will enable it to take decisions suited to achieve business goals.
In this way, Privalia has:
- A remote monitoring and alarm service manned 24x7 by Nexica.
- Service Manager Service, with the criteria and advice of technical professionals that understand its business.
Conclusions
By outsourcing this service to Nexica, Privalia has managed to offload the tedious but necessary task of controlling the most critical online parts of its online shop 24x7.
In this way:
- it guarantees the security of its e-commerce platform at all times
- it has an additional professional technical team that allows it to dedicate more time to improve and leverage the Privalia platform .
Client: Privalia Venta Directa, S.L.
Sector/Activity: Internet-based sales
Web: www.privalia.es
