Features
Dashboard | Interoperability
- Access to Cloud Administration Panel (CAP).
- Access to Cloud Query Panel (CQP).
- Administration API.
Incident management
- Access to technical manuals.
- Access to knowledge base.
- 24/7 helpline service, 365 days of the year.
- Infrastructure issue support.
- Cloud service 'best-effort' issue support.
Monitoring
- Cloud infrastructure monitoring.
- Availability of virtual servers.
- Optional operating system monitoring.
- Optional application monitoring.
- E-mail alerts.
Service level management
- Optional performance report.
- Payment for reserved resources (cores, RAM, space).
- Mixed or fixed billing by reserved instance (ability to use excess resources with the pay-per-use model).
Cloud design and management
- User guides and guides to good practices for the service.
- Optional platform design support.
- Self-provisioning.
Server management
- Console access to servers.
- SSH access.
- Root/privileged access.
- Optional data backup.
- Optional application data backup.
- Snapshots.
- Allocation of resources at time of provisioning.
- Shared infrastructure.